Responsible Gambling
At Crownslots Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always remain a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.
Last updated: June 2026
Our Commitment to Responsible Gambling
Crownslots Casino operates in accordance with Australian gambling regulations and is dedicated to minimising the potential harms associated with gambling. We actively promote responsible gambling practices and provide our players with a range of tools and resources to help them manage their gaming activity.
We take problem gambling seriously. Our team is trained to identify signs of problem gambling and to assist players who may be experiencing difficulties.
Are You Gambling Responsibly?
Ask yourself the following questions honestly:
- Do you spend more money on gambling than you can afford to lose?
- Do you gamble to escape stress, anxiety, or personal problems?
- Have you ever lied to family or friends about how much you gamble?
- Do you chase losses by continuing to gamble after losing money?
- Has gambling affected your work, relationships, or finances?
- Do you feel restless or irritable when you try to stop gambling?
- Have you borrowed money or sold possessions to fund gambling?
If you answered "yes" to any of these questions, we strongly encourage you to use the tools available on our platform and to seek professional support.
Responsible Gambling Tools
Crownslots Casino provides a range of tools to help you stay in control of your gambling. You can access these tools at any time through your account settings or by contacting our support team.
Deposit Limits
You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it comes into effect.
Loss Limits
Set a maximum amount you are willing to lose over a defined period. This helps you manage your bankroll and prevents excessive losses.
Session Time Limits
You can set a limit on how long you play in a single session. Once your session time is reached, you will be notified and logged out automatically.
Reality Checks
Enable regular pop-up reminders that show you how long you have been playing and how much you have spent or won during your session. These reminders can be set at intervals of 15, 30, 45, or 60 minutes.
Cool-Off Period
If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to access your account for gambling purposes.
Self-Exclusion
If you believe you need a longer break, you can self-exclude from Crownslots Casino for a period of 3 months, 6 months, 1 year, or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us. To request self-exclusion, please contact our support team at [email protected] or via live chat.
We also support the national self-exclusion register. Australian players can register with Gamban or use state-based exclusion schemes to block access to multiple gambling platforms simultaneously.
Account Closure
You may permanently close your Crownslots account at any time. Please contact our support team to initiate this process.
Protecting Minors
Crownslots Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a minor has accessed our platform, we will immediately suspend the account and conduct a full investigation.
We encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. The following tools can help:
- Net Nanny — parental control and content filtering software
- CYBERsitter — internet filtering for families
- Gamban — device-level blocking of gambling websites and apps
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, background, or income. It is important to recognise the warning signs early. Common signs of problem gambling include:
- Spending increasing amounts of time and money on gambling
- Neglecting work, family, or social responsibilities due to gambling
- Feeling anxious, depressed, or irritable when not gambling
- Continuing to gamble despite negative consequences
- Hiding gambling activity from loved ones
- Using gambling as a way to cope with stress or emotional difficulties
- Experiencing financial difficulties as a result of gambling
Support and Help Resources
If you or someone you know is experiencing problems with gambling, free and confidential support is available in Australia. We encourage you to reach out to the following organisations:
Gambling Help Online
Gambling Help Online provides free, confidential support 24 hours a day, 7 days a week for people affected by gambling problems in Australia.
- Website: www.gamblinghelponline.org.au
- Phone: 1800 858 858 (free call, available 24/7)
- Online chat available on their website
Lifeline Australia
Lifeline provides crisis support and suicide prevention services, including support for those affected by problem gambling.
- Website: www.lifeline.org.au
- Phone: 13 11 14 (available 24/7)
Beyond Blue
Beyond Blue offers mental health support and resources for Australians experiencing anxiety, depression, and related issues that may be connected to problem gambling.
- Website: www.beyondblue.org.au
- Phone: 1300 22 4636 (available 24/7)
National Debt Helpline
If gambling has led to financial difficulties, the National Debt Helpline offers free financial counselling.
- Website: www.ndh.org.au
- Phone: 1800 007 007 (Monday to Friday, 9:30am – 4:30pm AEST)
Gamblers Anonymous Australia
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other to recover from a gambling problem.
- Website: www.gamblersanonymous.org.au
Our Responsible Gambling Policies
Crownslots Casino adheres to the following responsible gambling principles:
- We do not market our services to vulnerable individuals or those who have self-excluded.
- We do not offer credit to players for gambling purposes.
- We do not allow players under the age of 18 to register or gamble on our platform.
- We train our customer support staff to identify and assist players showing signs of problem gambling.
- We provide clear and transparent information about the odds and rules of all games.
- We process withdrawal requests promptly and do not use tactics designed to encourage continued play.
- We display responsible gambling information prominently throughout our platform.
Contact Our Responsible Gambling Team
If you have any concerns about your gambling behaviour or wish to activate any of the responsible gambling tools listed on this page, please do not hesitate to contact our dedicated support team:
