Privacy Policy for Crownslots Casino

Effective Date: 1 June 2026

Welcome to Crownslots Casino. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.crownslots.com.au and use our services in Australia.

1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

Personal Identification Information: Name, date of birth, email address, phone number, residential address, and other information you provide when registering an account or contacting us.
Account Information: Username, password, transaction history, game preferences, and account activity.
Payment Information: Credit/debit card details, bank account information, and other payment data necessary to process deposits and withdrawals.
Technical Data: IP address, browser type, operating system, device information, and browsing behaviour on our site.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience. For more details, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our casino services.
To verify your identity and comply with legal and regulatory requirements.
To process transactions and manage your account.
To communicate with you, including sending account-related notifications, promotional offers, and updates.
To improve our website, services, and user experience.
To detect, prevent, and address fraud, security issues, and other illegal activities.
To comply with applicable laws and regulations in Australia.

3. Disclosure of Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you, under confidentiality agreements.
Regulatory Authorities: When required by law or to comply with legal processes, including anti-money laundering and responsible gambling obligations.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Security of Your Information

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include encryption, secure servers, and access controls.

5. Your Rights

Under Australian privacy laws, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Withdraw consent where applicable.
Request deletion of your personal data, subject to legal and regulatory obligations.
Object to or restrict certain processing activities.

To exercise these rights, please contact us at the details below.

6. Cookies

We use cookies to improve your experience on our site. You can manage your cookie preferences through your browser settings. For more information, please visit our Cookie Policy.

7. International Data Transfers

Your information may be transferred to and maintained on servers located outside Australia. We ensure that any such transfers comply with applicable data protection laws and that your information is protected.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a person under 18, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Crownslots Casino Privacy Officer
Email: [email protected]
Phone: +61 2 1234 5678
Address: 123 Gaming Street, Sydney, NSW 2000, Australia

Thank you for trusting Crownslots Casino with your personal information.